We read every message sent to Klip.ae and reply to genuine enquiries, usually within 2 working days.
What we can help with
- Corrections. If a fee, product detail, branch address or other fact on this site is wrong or out of date, tell us which page and what is incorrect. This is the most useful message you can send us.
- Questions about our reviews. How we reached a conclusion, what a rating is based on, or why a bank is covered the way it is.
- Requests for coverage. If a UAE-licensed bank is missing from the site, tell us and we will look at adding it.
- Press and media. Questions about the site itself.
- Privacy requests. Access to or deletion of any personal data we hold about you.
What we cannot help with
Klip.ae is an independent publication, not a bank and not a financial advisor. We are not able to:
- Open an account, process an application or check the status of one
- Access, unblock or look up your bank account, card or loan
- Contact a bank on your behalf or intervene in a dispute
- Tell you which bank or product you personally should choose
For anything to do with your own account, contact your bank directly. If your bank has not resolved a complaint, the Central Bank of the UAE operates a consumer protection channel for escalation.
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Please do not include account numbers, card numbers, passwords, OTP codes or Emirates ID numbers in this form. We will never ask you for them.